Customer service advisor Review

by BT Group

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

in my role i speak to customers on the phone about all their queries they may have in regards to their phones, bills, deliveries and whatever they would need help with and give the best and most personal service i can while doing this

8/10

2. Have you learnt any new skills or developed existing skills?

i am now better at speaking to people and articulating words however the main take away would be a complete boost in my confidence

9/10

3. To what extent do you enjoy your programme?

i enjoy the appreniship work more than the job itself however this is fine because both are okay

6/10

4. How well organised/structured is your programme?

very organised, everything has a purpose and has a time to complete it

8/10

5. How much support do you receive from your employer?

if you need any support theyre quick to assist or if every you need anything they will help

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

even more so than work, the appreniship team always are there to help and assist you with work any time you need

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

it assists a lot as customer service is the core of all we do in my job role

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

theres always stuff to do like competitions and things in work

8/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

its a good company to work for and lots of benefits such as discounts on phones and good pay, also gains yo a lot of experience in customer service

10. What tips or advice would you give to others applying to BT Group?

stick to it as its difficult at the beginning but trust your abilities and you have the chance to go far in the company