customer service Review

by BT Group

Best Apprenticeship Employer

Rating

9.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

helping customers with their day to day queries offering them ways to save money and overall giving them a resolution to ensure we stick to our brand promise which is to always give personal service with a premium network.

9/10

2. Have you learnt any new skills or developed existing skills?

confidence, social skills and technical skills

10/10

3. To what extent do you enjoy your programme?

i enjoy my programme alot although it can be quite tiring at times we always get the support we need on the days we are like this.

10/10

4. How well organised/structured is your programme?

my programme is very structured as we always have a schedule to follow everyday but can be flexible at times when you need to move it around. it is very organised as we have assigned people for everything

10/10

5. How much support do you receive from your employer?

we do get supported alot in the day in my job allowing us to always have someone there for support as we do need it alot of the time

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

our training providor always ensures we know exactly what to do

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

it allows us to reflect on what we learn day to day and jog our memory

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yeah team meetings and also companies that come in

10/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

supportive

10. What tips or advice would you give to others applying to BT Group?

always be on time, stick to the rules and enjoy yourself