Customer Service Review

by BT Group

Best Apprenticeship Employer

Rating

7.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Helping customers with issues in our service via call as well as recommending products to improve customers day to day life

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learned a lot a lot of customer service skills

    8/10
  • 3. To what extent do you enjoy your programme?

    • Quite well

    7/10
  • 4. How well organised/structured is your programme?

    • Pretty decently

    8/10
  • 5. How much support do you receive from your employer?

    • I receive a decent amount of support

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Most of the work is to be done by yourself via training course we read but otherwise i receive decent feedback and positive reinforcement

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It helps me understand legislation and customer types a lot better

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes there is a good amount

    8/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • Great place to start working

  • 10. What tips or advice would you give to others applying to BT Group?

    • Be prepared for calls that are not going to go your way and be persistent and confident

Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne

May 2024

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