customer service guide apprenticeship Review

by BT Group

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • taking calls

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • communication skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • really enjoy working at EE. massively recommend

    10/10
  • 4. How well organised/structured is your programme?

    • very well

    10/10
  • 5. How much support do you receive from your employer?

    • lots of support with completing my apprenticeship program

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • a lot of support

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • gives you confidence and a wider knowledge

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • golf tournament for charity

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • because great money for the job that we do builds confidence and talking skills

  • 10. What tips or advice would you give to others applying to BT Group?

    • just don't be nervous, every single person that works at EE is extremely fiendly they help you fit in like a glove

Details

Level 2 Apprenticeship

Customer Service

Whitley Bay

May 2024

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