Rating

8.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • customer service - helping customers manage bills and roaming and other tasks like helping them use the EE app and their phones

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • yes i have massively improved on genera\l confidence and social skills such as dealing with people and other companies - internal and external customer - also dealing with customer conflict.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy the apprentiship a lot as i have met its of new people and have learned a lot of new skills. Aswell as learning a lot about the workplace

    7/10

  • 4. How well organised/structured is your programme?
  • very well organised and structured as we have a plan and schedule for each day and we know our shifts and when our apprentaship

    8/10

  • 5. How much support do you receive from your employer?
  • my employers are very supportive with in work and outside of work issues

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • A lot. they are always there to support with any individual tasks that we need help with. and we have reviews often and meetings and workshops with the trainers

    8/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I feel the apprentice work helps the job alot a there's a lot we learn about certain laws and customer service information.

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • there are insentive in work like activities and events that get planned randomly however no grous or sports that i am aware of

    8/10

  • 9a. Would you recommend BT Group to a friend?
  • Yes


  • 9b. Why?
  • I think they are a good company to work for


  • 10. What tips or advice would you give to others applying to BT Group?
  • be yourself in the interview, you don't have to ask so professionally when applying for a role here as being personal is one of the biggest values meaning the employers want you to be professional and personal


Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne

May 2024


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