Customer service advisor Review

by BT Group

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

EE customers will call us to get assistance with any issues they may have received on the EE network, we then use the provided systems to help resolve the customer issue and inform them of why the issue was happening.

10/10

2. Have you learnt any new skills or developed existing skills?

I believe since starting this apprenticeship my communication skills have improved a lot.

10/10

3. To what extent do you enjoy your programme?

I enjoy what i do as there is always different situations and issues to deal with so its not always repeating over and over.

10/10

4. How well organised/structured is your programme?

Very organised, the schedule is always changing and were always participating in different things.

10/10

5. How much support do you receive from your employer?

More than enough

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

A good amount to make sure we all stay up to date on our work and were still enjoying the apprenticeship

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It massively helps to confidence while doing the job and also helps improve communication skills which can lead to a better overall performance

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

Best network in the UK with good assistance when necessary

10. What tips or advice would you give to others applying to BT Group?

Speak confidently