customer service practitioner Review

by BT Group

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Within my role i answer calls from customers and attempt to solve issues they are having with products and services they acquired from ourselves, i run through a diagnostic asking the customer questions based on their issue, trying to resolve their query.

10/10

2. Have you learnt any new skills or developed existing skills?

i have developed my socialising skills and also being able to handle customers queries.

10/10

3. To what extent do you enjoy your programme?

10/10

4. How well organised/structured is your programme?

really well structured

10/10

5. How much support do you receive from your employer?

more than enough.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

more than enough

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It enlightens me of things i should be wary of.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes there is plenty such as football events and so many charity events that can spread across all different sports and different types of events

9/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

because it is a really welcoming place and so far i have really enjoyed it.

10. What tips or advice would you give to others applying to BT Group?

to be themselves.