customer service Review

by EE

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • it involves taking calls , helping customers and fixing tech issues. And we also complete education work as well

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learned more customer service skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • very much

    10/10
  • 4. How well organised/structured is your programme?

    • very organised as we follow our schedules day to day so always know what and when we are doing.

    10/10
  • 5. How much support do you receive from your employer?

    • Lots - always are provided with support

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • we get a lot of support as we get monthly sessions and one to ones

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 10/10

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • there is but i haven't found any i would enjoy

    10/10
  • 9a. Would you recommend EE to a friend?

    • Yes

  • 9b. Why?

    • good , freindly place to work , and good pay for our age

  • 10. What tips or advice would you give to others applying to EE?

    • be yourself and be freindly

Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne

May 2024

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