customer service Review

by EE

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

by being a customer service adviser my job role includes taking calls and helping customers on a daily basis

10/10

2. Have you learnt any new skills or developed existing skills?

throughout my role i have gained experiences such as things that are needed everyday

10/10

3. To what extent do you enjoy your programme?

I love my apprenticeship and i think everything is going well at this moment in time

10/10

4. How well organised/structured is your programme?

my programme is well organised, i am able to find things quite easily and can ask for help when necessary

10/10

5. How much support do you receive from your employer?

when i am stuck with what to do or work within my apprenticeship i can always speak to my employer when that is needed and i can receive help pretty quickly

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

when we start having one to ones with my skills coach i think i will be able to ask anything i am stuck on and be able to get help

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i think i can work up to a higher qualification with the help of my training provider

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes there are lots we get emails sent out and we can fill them out when or if we want to get involved

10/10

9a. Would you recommend EE to a friend?

Yes

9b. Why?

because i feel you can learn a lot from ee and get involved in different things that you dont usually do

10. What tips or advice would you give to others applying to EE?

take in your training and you can get far and understand things when doing an apprenticeship or have a full time job.