CUSTOMER SERVICE Review

by BT Group

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Speaking to customer over the phone and trying to resolve their tech issues or queries

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have further developed my customer service and team skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy speaking with customers and being able to resolve their issues.

    10/10
  • 4. How well organised/structured is your programme?

    • I feel like the programme is really well structured and its easy to find and submit work.

    10/10
  • 5. How much support do you receive from your employer?

    • There is always support around when needed.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • we can easily message our training providers or find them around the building for help

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel like it has helped because we are learning how to deal with customers

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • Because they are a very good company to work for, they treat their staff well and employees receive many benefits

  • 10. What tips or advice would you give to others applying to BT Group?

    • Just be yourself

Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne

May 2024

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