Customer Care Apprentice Review

by L'Oreal

Best Apprenticeship Employer

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Answering customer calls and emails, along with emails from BDMs, Delivery queries such as carrier issues, missing stock, damages. Report management such as carrier reports and order reports. Liaising with different stakeholders within the company, regular training sessions

8/10

2. Have you learnt any new skills or developed existing skills?

Developed on customer service skills previously held in a different sector of work such as hospitality. Confidence has improved over the last 6-12 months

8/10

3. To what extent do you enjoy your programme?

Job role and tasks stays the same, but each day is different making time fly. Team is 5*!!

8/10

4. How well organised/structured is your programme?

Well structured and time given frequently for time off the job to focus on coursework

8/10

5. How much support do you receive from your employer?

Time given frequently for time off the job to focus on coursework- 1 Day per week. Any help needed in regards to the course they are quick to offer help when they can- Support given by colleagues not L'Oreal as a company

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

Support given when required, Prompt replies and details answers

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Gives a more varied understanding of the business

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes, all of the above

8/10

9a. Would you recommend L'Oreal to a friend?

Yes

9b. Why?

I would recommend for the experience gained and the qualifications received, The great team environment. However at the same time, there's no flexibility given on policies, and also don't expect to be offered a job at the end as this seems to be the standard after talking to everyone over the last 3 years. Pro's and Con's to the company!

10. What tips or advice would you give to others applying to L'Oreal?

Be yourself, work hard, and have a back up plan for the end of your time here!