Customer service advisor Review

by BT Group

Best Apprenticeship Employer

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is to take calls and help customers with any queries of technical billing of pay as you go questions.

7/10

2. Have you learnt any new skills or developed existing skills?

Yes, better improved confidence in conversations and dealing with a lot of people in a day.

8/10

3. To what extent do you enjoy your programme?

I enjoy the job and the people who I work with are very welcoming, the job is challenging at times but is a good experience overall

8/10

4. How well organised/structured is your programme?

It’s very organised we have a set schedule which helps us keep organised with our breaks and any activities we have in that week and have a system we follow daily to help with the job

9/10

5. How much support do you receive from your employer?

We have a lot of support with our jobs we have chats where we can ask and answer any questions we’re unsure of

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

We’ve not really had a set apprenticeship trainer but we find the help we get is straight forward and helpful

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

With the correct qualifications we are able to prove we’re good at our job it stands as a milestone in life and will Help us in the future too

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We often get a lot of meetings we have our nvq volunteer days to help the job be more fun and also help the community

9/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

The job is good, the pay is good, everyone is very welcoming and is a good job to keep

10. What tips or advice would you give to others applying to BT Group?

Be prepared within yourself and your mental health take up an active hobby eg running or swimming to help keep you active.