Sales Advisor Review

by BT Group

Best Apprenticeship Employer

Rating

6.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am an inbound sales advisor, I take calls from customers for acqusitions, renewals, home moves, and cancellations for Plusnet under BT

6/10

2. Have you learnt any new skills or developed existing skills?

Yeah, I have learnt a lot about business management, organisational structures, how to identify the need for changed and enact on that need

7/10

3. To what extent do you enjoy your programme?

It was okay, it was a lot of listening to videos and working alone, so there wasn't much 'fun' in the programme

6/10

4. How well organised/structured is your programme?

It was okay, it began to fault towards the end though

6/10

5. How much support do you receive from your employer?

A lot, they helped with scheduling and research

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

A fair bit, I had a 1-2-1 trainer who spoke with me at least once a month in person, though it took 4 months to have a trainer assigned

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Yes most definitely

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/10

9a. Would you recommend BT Group to a friend?

9b. Why?

The internal staff/business culture has become very disconnected and isolating for frontline workers and the demands of targets, business expectations, and the salary are not on par with that of external customers, the quality of the product or the quality of the systems/business plan being used.

10. What tips or advice would you give to others applying to BT Group?

Only apply if you're applying for a corporate role