customer service Review

by BT Group

Best Apprenticeship Employer

Rating

9.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • answering customers questions about their bill

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yeah i have learned to speak to customers and people skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • i very much enjoy it

    10/10
  • 4. How well organised/structured is your programme?

    • very well structured

    10/10
  • 5. How much support do you receive from your employer?

    • so much support

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • loads of support i dont struggle

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it helps me understand more

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yeah we do a lot of charity

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • cause it’s an amazing place to work

  • 10. What tips or advice would you give to others applying to BT Group?

    • just to be yourself

Details

Level 2 Apprenticeship

Customer Service

Aberdare / Aberdâr

May 2024

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