Service Desk Analyst Review

by Capgemini

Best Apprenticeship Employer

Rating

9.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Service Desk Analyst supporting user with there IT issues

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Learned more about behind the scenes of IT that supports my existing knowledge of end user fixes

    9/10
  • 3. To what extent do you enjoy your programme?

    • Very early on, but so far very enjoyable

    10/10
  • 4. How well organised/structured is your programme?

    • Graet - excellent direction and support from my tutour and online classroom courses

    10/10
  • 5. How much support do you receive from your employer?

    • Very supportive

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Very supportive

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It gives me a better understanding of the fixes I provide

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are - I attended an onsite Apprentice week seminar

    10/10
  • 9a. Would you recommend Capgemini to a friend?

    • Yes

  • 9b. Why?

    • Supportive employer that likes to promote from within

  • 10. What tips or advice would you give to others applying to Capgemini?

    • Be prepared to work on own initiative at the start as much of the knowledge cannot be taught due to the nature of the job

Details

Level 2 Apprenticeship

Customer Service

Inverness / Inbhir Nis

May 2024

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