customer service apprentice Review

by BT Group

Best Apprenticeship Employer

Rating

8.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Overview of my job is communicating with troubled customers who are reliant on their services and i hold the responsibility of providing a resolution and BT/EE quote which is be personal, a day to day role includes taking responsibility of customers issues and keeping the atmosphere in the workplace very upbeat and my calls i tend to keep a upbeat attitude.

8/10

2. Have you learnt any new skills or developed existing skills?

communicating with customer providing resolution being personal

9/10

3. To what extent do you enjoy your programme?

brilliant and look forward to everyday in the job

9/10

4. How well organised/structured is your programme?

Really organised and a pleasure to be apart of this organisation and really a clear path of progression

10/10

5. How much support do you receive from your employer?

too much

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

Really great help and goes through the things with a fine tooth comb

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

not really that much the training is describing companies

4/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yeah alot of time to benefit with the company and outside

10/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

Its a great place to work and looks after me

10. What tips or advice would you give to others applying to BT Group?

apply sooner