customer service apprentice Review

by BT Group

Best Apprenticeship Employer

Rating

8.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Overview of my job is communicating with troubled customers who are reliant on their services and i hold the responsibility of providing a resolution and BT/EE quote which is be personal, a day to day role includes taking responsibility of customers issues and keeping the atmosphere in the workplace very upbeat and my calls i tend to keep a upbeat attitude.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • communicating with customer providing resolution being personal

    9/10
  • 3. To what extent do you enjoy your programme?

    • brilliant and look forward to everyday in the job

    9/10
  • 4. How well organised/structured is your programme?

    • Really organised and a pleasure to be apart of this organisation and really a clear path of progression

    10/10
  • 5. How much support do you receive from your employer?

    • too much

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Really great help and goes through the things with a fine tooth comb

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • not really that much the training is describing companies

    4/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yeah alot of time to benefit with the company and outside

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • Its a great place to work and looks after me

  • 10. What tips or advice would you give to others applying to BT Group?

    • apply sooner

Details

Level 2 Apprenticeship

PR & Communications

Cardiff, UK

May 2024

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