Service Delivery Manager Review

by Civil Service

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Providing operational management support to numerous departments within DWP to ensure service delivery standards are maintained. Managing change is also a large part of my work through project and programme management.

9/10

2. Have you learnt any new skills or developed existing skills?

Yes - mostly technical (IT) and job specific about different types of work undertaken in the areas I support.

9/10

3. To what extent do you enjoy your programme?

Some of it was appropriate in terms of the level of activity and how interesting it was. I felt it was more suited to entry level managers rather than me, but sawe it's benefit overall.

7/10

4. How well organised/structured is your programme?

My tutor was very professional and well organised. She was one of the better parts of the programme and shared a lot of insight.

10/10

5. How much support do you receive from your employer?

As much as I needed - it was really just about allowing me the time to complete the activities. I didn't need any support completing the tasks or demonstrating the required knowledge and skills.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

The same - as much as was needed. Most of the help I required was about understanding what was being asked of me and how to navigate the system. My tutor was excellent.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Not especially as I have been a manager since 1993. I do see the benefits for less experienced/promoted or entry level colleagues though. The content was good for that audience.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Lots - from recreational and networking to the civil service summer school. Really good provision of support and additional elements. Great employer.

10/10

9a. Would you recommend Civil Service to a friend?

Yes

9b. Why?

They are a world class employer with great development and support. The work we do is critical to society and very under valued by the press and the public, but I love working here.

10. What tips or advice would you give to others applying to Civil Service?

Use the web resources the civil service makes available to ensure that you make a good quality application. Also - keep plugging away if you fail at first and accept offers of feedback from failed application(s).