Receptionist Review

by Whitbread

Best Apprenticeship Employer

Rating

9.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Check in/out guests; managing bookings; dealing with guests queries over the phone, email and in person; helping other departments- housekeeping and breakfast . Health and Safety responsibility

10/10

2. Have you learnt any new skills or developed existing skills?

I learned new skills ( back office related) and developed existing, such as a customer service

10/10

3. To what extent do you enjoy your programme?

I enjoy it a lot. In the beginning of programme I thought that it will be complicated. But in reality it is easy and straightforward

10/10

4. How well organised/structured is your programme?

I think it’s pretty good

10/10

5. How much support do you receive from your employer?

Off the job hours and necessary training has been provided

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

All support for my understanding of the program has been provided.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps me a lot. I have got more confidence and knowledge than before I started the programme

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

6/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

It’s a great place to work. A lot of perks and benefits, flexibility, ability to learn and progress. Supportive managers and team members

10. What tips or advice would you give to others applying to Whitbread?

Just give it a try, it might be the best job you have had so far