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Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend Department for Work and Pensions to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to Department for Work and Pensions?
My role involves getting customers into work as an end goal which means I have to speak to customers daily to see what they need help with in order for me to get them into work.
I have learnt about decision making techniques, listening techniques and good customer service
I have enjoyed the program because it has helped me so much in my current rol.
my program is well structured, easy to follow and complete.
I receive full support from my employers who have accommodated me with one day every week to complete and about the program.
my provider has been fantastic and very helpful. They are always ready to advise and direct me when I have needed them.
my qualification will help me to move from my current role onto the next role up with everything I have learned since the start.
We have a games room on the 5th floor which is fun. we have the pier team that organises breakfast Wednesdays, rounders matches and much more
Yes
It is a very good environment to work under and the management is very fair with the staff regardless of circumstances.
1. be patient as the process is long before you are selected. 2. have an open mind because you will work with different individuals from diverse backgrounds. 3. Being empathetic to the customers and make sure to protect their dignity.
Details
Level 3 Apprenticeship
Customer Service
Luton, Bedfordshire
May 2024