Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Customer service, supporting people getting back into the Labour Market

    7/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Developed my organisation skills

    7/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy the projects and the stretching challenges, and the interactions with my tutor

    9/10

  • 4. How well organised/structured is your programme?
  • It's very well organised and my tutor's great at ensuring I understand what the requirements are and what needs to be done, she's always available to help clarify any questions I may have

    10/10

  • 5. How much support do you receive from your employer?
  • I have 1 day a week to complete my course work, I have had changes in Line managers recently so my new LM still catching up with what I do but very accommodating for the time that I require

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My tutor is always at the other end of the line or email If I need her or need more time, she's flexible to accommodate my needs and very supportive

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • It helps me to better understand how the company I work for works, what the objectives are and how much is done behind the scenes to enable me to perform better at my work.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • yes there are

    10/10

  • 9a. Would you recommend Department for Work and Pensions to a friend?
  • Yes


  • 9b. Why?
  • The support you get from the tutor is very valuable, the tasks vary and learning never gets boring.


  • 10. What tips or advice would you give to others applying to Department for Work and Pensions?
  • familiarise yourself well with the platforms they use to complete tasks they can get a little time to get used to knowing your way around but generally intuitive. Go for it


Details

Level 3 Apprenticeship

Customer Service

Milton Keynes

May 2024


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