Customer First Lead Review

by Pearson plc

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Largely project based role, working between the customer service teams and assessment teams to ensure the best journey possible for our customers, whilst now doing a project management degree apprenticeship.

10/10

2. Have you learnt any new skills or developed existing skills?

So far, I have only been on the course for month but already understand more about projects and hope to start applying these skills soon.

10/10

3. To what extent do you enjoy your programme?

I am very much enjoying it so far, all experiences have been positive

10/10

4. How well organised/structured is your programme?

Very well organised

10/10

5. How much support do you receive from your employer?

As much as I need - I just need to reach out and receive the required support

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

So far the support has been good, I haven't needed too much at this stage as it is early days

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Hard to say at this stage, but I think moving forward it will be very helpful when I can starting applying what I learn.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, all of the above to get involved in. Recently, I went to a team volunteering day

10/10

9a. Would you recommend Pearson plc to a friend?

Yes

9b. Why?

Yes, absolutely - I have been at Pearson for 7 years and love working here. More specifically, the apprenticeship team have been nothing but supportive since I first signed onto my course.

10. What tips or advice would you give to others applying to Pearson plc?

Do it!