ServiceNow Administrator Review

by Capgemini

Best Apprenticeship Employer

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • In my role I will monitor queues of incidents and tasks that need to be actioned for a user and these issues can vary between account amendments and system fixes.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I am still being merged into my new role but I have learned more about the system I have used before and we will be using for the for seeable future.

    10/10
  • 3. To what extent do you enjoy your programme?

    • So far their has been a little bit of confusion but I feel things are beginning to make sense and we are getting back on track.

    8/10
  • 4. How well organised/structured is your programme?

    • The program appears to be straight forward and well organise . I’m yet to have any real difficulties.

    10/10
  • 5. How much support do you receive from your employer?

    • I have received great support from my employer. I have been given the space for focusing on my course work and I always have someone to contact for support.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I believe I have had a good amount of support and I am yet to have any serious problems.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • As I have just started the course, I haven’t seen too much impact but it has sharped up what I know on what I have done so far.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I haven’t seen anything standing out in regard to the question but I know there is many additionally training course to learn other things you maybe interested in.

    5/10
  • 9a. Would you recommend Capgemini to a friend?

    • Yes

  • 9b. Why?

    • From all of my working experiences, this is the first job I feel comfortable, reassured and career driven.

  • 10. What tips or advice would you give to others applying to Capgemini?

    • Capgemini is a IT Business but you don’t need to be an expert in IT to apply and you can look into moving up in the company and building on various types of knowledge.

Details

Higher Level Apprenticeship

Information Technology

Nairn

May 2024

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