Customer Service Advisor Review

by BT

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • The Best Place I have ever worked in my Entire Life is EE!!!!!!!!! As a Customer Service Advisor at EE, I provide efficient and effective service to customers. My daily responsibilities include being the initial point of contact for customers seeking advice or assistance from EE/BT, addressing inquiries, handling complaints, and tracking orders and refunds. Additionally, as an apprentice, I perform administrative tasks under my team lead’s supervision. I genuinely love working here!

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt a lot new things which changed my life working in here.

    10/10
  • 3. To what extent do you enjoy your programme?

    • The Best Place I have ever worked in my Entire Life is EE!!!!!!!!! I genuinely love working here and I mean it! This company allows and gives the priority to each individual to learn their own way possible and respect that everybody learns differently which is really commendable. I feel blessed working in here with a great work friendly environment.

    10/10
  • 4. How well organised/structured is your programme?

    • All our apprentice programmes are organised with proper excellence which give me confidence and on the other hand now I know how to talk to people, good with multiple technological systems, very confidence in multi tasking and learning new every other day also learning how to work as a team.

    10/10
  • 5. How much support do you receive from your employer?

    • This is the most supportive workplace I have ever come across with. All of my colleagues, team leaders, instructors and trainers are super supportive.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • This is the most supportive workplace I have ever come across with. All of my colleagues, team leaders, instructors and trainers are super supportive.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes!! We work as a family and always up for the social activites.

    10/10
  • 9a. Would you recommend BT to a friend?

    • Yes

  • 9b. Why?

    • This is the best workplace ever!

  • 10. What tips or advice would you give to others applying to BT?

    • It feels amazing working in here so everybody should give here a try

Details

Level 2 Apprenticeship

Customer Service

Manchester

May 2024

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