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Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend Department for Work and Pensions to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to Department for Work and Pensions?
work coach, supporting universal credit claimants into work and training
yes
enjoy the parts relevant to my role, some parts such as customer retention is less relevant
very well organised and structrued
given time to complete apprenticeship- thats about it in terms of support.
get a lot of support from TDO and they are available to answer questions when needed.
helps me see the bigger picture
not that I have been made aware of
Yes
pension, pay above minimum, lots of room for progression and training
make sure you know what you're applying for. work coach is a tough role, and you have to be super organised, don't take things personally, able to have difficult conversations and not afraid to deliver tough messages.
Details
Level 3 Apprenticeship
Customer Service
Biggleswade
May 2024