Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Service guide, helping with email/broadband/landline/tv/sport on BT/EE. Also cover managers, help on the help desk, help train new staff and recently had a secondment.

    7/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Yes, lots of new skills and learnings about coaching, mentoring, providing support to team memebers, leading briefings and meetings and gaining confidence.

    8/10

  • 3. To what extent do you enjoy your programme?
  • Lots of information and new learnings

    8/10

  • 4. How well organised/structured is your programme?
  • Fairly organised and structured. All sessions were delivered on dates given and in time frame given.

    6/10

  • 5. How much support do you receive from your employer?
  • I have received great support from BT and had sessions with different managers etc to go through new learnings.

    8/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Support has ben good. My tainer proactively asks if I need help and has generally provided support when I need it.

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I feel it has helped me learn new things and gain more knowlegdge for my role.

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Events the work place holds

    9/10

  • 9a. Would you recommend BT Group to a friend?
  • Yes


  • 9b. Why?
  • Good place to work


  • 10. What tips or advice would you give to others applying to BT Group?
  • Be open and adaptable to change as things change all the time.


Details

Level 3 Apprenticeship

Customer Service

Darlington

May 2024


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