Service Guide Review

by BT

Best Apprenticeship Employer

Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Service guide, helping with email/broadband/landline/tv/sport on BT/EE. Also cover managers, help on the help desk, help train new staff and recently had a secondment.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, lots of new skills and learnings about coaching, mentoring, providing support to team memebers, leading briefings and meetings and gaining confidence.

    8/10
  • 3. To what extent do you enjoy your programme?

    • Lots of information and new learnings

    8/10
  • 4. How well organised/structured is your programme?

    • Fairly organised and structured. All sessions were delivered on dates given and in time frame given.

    6/10
  • 5. How much support do you receive from your employer?

    • I have received great support from BT and had sessions with different managers etc to go through new learnings.

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Support has ben good. My tainer proactively asks if I need help and has generally provided support when I need it.

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel it has helped me learn new things and gain more knowlegdge for my role.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Events the work place holds

    9/10
  • 9a. Would you recommend BT to a friend?

    • Yes

  • 9b. Why?

    • Good place to work

  • 10. What tips or advice would you give to others applying to BT?

    • Be open and adaptable to change as things change all the time.

Details

Level 3 Apprenticeship

Customer Service

Darlington

May 2024

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