Service Delivery Analyst Review

by Capgemini

Best Apprenticeship Employer

Rating

7.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a dedicated and results-driven Service Analyst with a strong commitment to ensuring service compliance and fostering collaborative relationships with clients. As a key member of the Capgemini team, I bring a wealth of experience and expertise to the table, enabling me to provide exceptional support and guidance in the ever-evolving landscape of service delivery and client satisfaction.

9/10

2. Have you learnt any new skills or developed existing skills?

I have not only benefited from my university learning but also my professional qualification the company have put me through.

8/10

3. To what extent do you enjoy your programme?

I enjoyed the programme but felt it was too long.

5/10

4. How well organised/structured is your programme?

Aston university were not the most organised, they release content with the wrong info and dates on multiple times

5/10

5. How much support do you receive from your employer?

My employer has been great, they support me when needed and allow me time to get on with my study

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Not much at all

3/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualificatio has helped ensure I have a better unstanding on thr workings on business and analytical techniques

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Charity spots events frequently, company socials, networking events

10/10

9a. Would you recommend Capgemini to a friend?

Yes

9b. Why?

They are a great company to work for allowing flexibility with their hybrid work model and it feels like they care about everyone in the business equally

10. What tips or advice would you give to others applying to Capgemini?

Be confident in your self and show them what they are missing