Service Delivery Analyst Review

by Capgemini

Best Apprenticeship Employer

Rating

7.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a dedicated and results-driven Service Analyst with a strong commitment to ensuring service compliance and fostering collaborative relationships with clients. As a key member of the Capgemini team, I bring a wealth of experience and expertise to the table, enabling me to provide exceptional support and guidance in the ever-evolving landscape of service delivery and client satisfaction.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have not only benefited from my university learning but also my professional qualification the company have put me through.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoyed the programme but felt it was too long.

    5/10
  • 4. How well organised/structured is your programme?

    • Aston university were not the most organised, they release content with the wrong info and dates on multiple times

    5/10
  • 5. How much support do you receive from your employer?

    • My employer has been great, they support me when needed and allow me time to get on with my study

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Not much at all

    3/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • My qualificatio has helped ensure I have a better unstanding on thr workings on business and analytical techniques

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Charity spots events frequently, company socials, networking events

    10/10
  • 9a. Would you recommend Capgemini to a friend?

    • Yes

  • 9b. Why?

    • They are a great company to work for allowing flexibility with their hybrid work model and it feels like they care about everyone in the business equally

  • 10. What tips or advice would you give to others applying to Capgemini?

    • Be confident in your self and show them what they are missing

Details

Degree Apprenticeship

Information Technology

Worthing, West Sussex

May 2024

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