Receptionist Review

by Whitbread

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Admin work, Receptionist, Safety of 50+ guests, money handling, checking in and out guests, greeting 100s of people everyday.

10/10

2. Have you learnt any new skills or developed existing skills?

I have developed more management skills since starting my apprenticeship, and felt more comfortable in the workplace knowing what my rights and legislations are for the company.

10/10

3. To what extent do you enjoy your programme?

I enjoy the knowledge and the work, but I find it frustrating having to balance it with my personal life - it can be difficult to keep the motivation up.

10/10

4. How well organised/structured is your programme?

Very well organised and structured I think. The system ‘Aptem’ that we use for our course I feel works really well for me.

10/10

5. How much support do you receive from your employer?

I received all the support they can give me, they’re super supportive with my Off The Job Hours - I’m really lucky to have a really close management team.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My training provider and coach are extremely helpful and supportive, they have monthly meet ups to go through work as a group, giving you that feeling that you’re not alone in this qualification, there are others to help you.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps a significant amount, I feel so much more comfortable and knowledgeable within my role, I am equip to handle difficult situations because of my qualification.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We do have networking events and career events that I attend. They allow me to meet others on the apprenticeship or the ones above mine.

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Whitbread has been like a family to me, they’ve always showed their appreciation for the work that FOH do, and I’ve never experienced that before in previous employments.

10. What tips or advice would you give to others applying to Whitbread?

Be open-minded, a job with Whitbread, I’ve learnt, teaches you so many things and all the people you meet makes it that little bit better. And also, have fun with it, it’s a very creative and expressive company.