Second line support Review

by Capgemini

Best Apprenticeship Employer

Rating

8.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work within the service desk in a second line role supporting our client National Highways. I help fulfill requests which can be anything from creating accounts to distributing software. I also assist with 'incidents' which are raised by first line but couldn't be resolved at that time. These can be very varied and give a chance to learn lots of new skills.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt new skills in regards to Azure, I had not worked within this environment previously. I have managed accounts and devices as well as shared mailboxes. I have learnt new problem solving skills when it comes to finding the route cause of incidents.

8/10

3. To what extent do you enjoy your programme?

Joining the apprenticeship is the best move that I have made in my career for some time. I am enjoying the coursework and am excited for the journey ahead. I am enjoying developing and learning new skills.

10/10

4. How well organised/structured is your programme?

The programme is well structured. QA use the bud platform which is easy to use. It is clear to see what work is scheduled and for when.

8/10

5. How much support do you receive from your employer?

I am very happy with the support that I have received from my employer. They always ensure that I have the correct time allocated for my apprenticeship work. For a piece of coursework I needed to collaborate with another team, my operations manager helped me organise this. My employer has dedicated apprentice managers.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I only started my coursework in March this year however, when I have submitted work I have received helpful feedback each time.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I only started my apprenticeship in March this year but I have learned a few problem solving techniques for example which I can use within my role. I'm confident that as my course progresses I will learn more skills to allow me to perform better in my role.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

When I started my apprenticeship in March there was a launch week with events and activities in the evenings. I believe that there will be a few meetings and activities throughout the year

8/10

9a. Would you recommend Capgemini to a friend?

Yes

9b. Why?

Capgemini are willing to invest in their people. I have enrolled in a four year apprenticeship and feel supported in this. I am given time to carry out my coursework. I have an apprentice manager who I can go to for support if I need it.

10. What tips or advice would you give to others applying to Capgemini?

I would advise if you want to progress in your career then to ask what opportunities are available. Capgemini have pathways to progress your career