Case Manager Review

by Department for Work and Pensions

Rating

5.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

case manager for dwp. people who claim universal credit, we send them money, answer queries, ring them to keep on their claim and what they need to do that is outstanding

6/10

2. Have you learnt any new skills or developed existing skills?

Yes, team working, confidence, case management, time management

7/10

3. To what extent do you enjoy your programme?

The programme is okay

5/10

4. How well organised/structured is your programme?

It has a structure to the showcase side, everything else does feel a bit over the place

3/10

5. How much support do you receive from your employer?

Team leaders and team members are very supportive, if and when needed

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

training provider is also very spportive and available whenever help is needed

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i dont think the qualification will make a difference

4/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes there is various activities, clubs, groups to attend to provide with new things to do

7/10

9a. Would you recommend Department for Work and Pensions to a friend?

Yes

9b. Why?

Good to their employees, allow for a healthy work and life balance and take life choice and growth into consideration

10. What tips or advice would you give to others applying to Department for Work and Pensions?

Its a stressful job but most the time rewarding seeing outcomes