Customer support apprentice Review

by Sage

Best Apprenticeship Employer

Rating

7.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Supporting customers with any kind of query they might have with Sage 50 Payroll product, setting things up, general queries or something is not working.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have developed my communication and listening skills mainly as well as my questioning.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it because I am listened to and feel comfortable around everyone.

    8/10
  • 4. How well organised/structured is your programme?

    • I would have liked some more learning at the start about different features and about getting create rate but otherwise it has been incredibly structured.

    6/10
  • 5. How much support do you receive from your employer?

    • Anything I need, i get.

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • If I need time i get it, I have recieved any help i have needed.

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel like my training in my role has helped my apprentice work more than the other way around.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I am in the sage choir.

    9/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • it is accepting and they train you from the start so you don't need to know anything at the beggining.

  • 10. What tips or advice would you give to others applying to Sage?

    • Be yourself.

Details

Level 2 Apprenticeship

Customer Service

Gateshead

May 2024

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