Repair Operations Lead Representative Review

My role is to deliver the best repair quality and cost outcomes for our customers whilst providing world class customer service and operational excellence. I achieve this by leading a team of 3 employees which is soon to go up to 5.

I have developing my existing communication skills by learning to tailor how I communicate with each member of my team differently to ensure I meet their individual needs. Since starting my apprenticeships I have seen better outcomes from my staff as a result of better commmunication.

I enjoy learning and applying new skills, the programme has given me the opportunity to test out new ways of working and figure out what works best for me and my team.

I feel my programme is very well structured, it is clear what is expected of me and the timescales in which I must complete each task. My Tutor and I meet regularly to catch up on my progress

I have all the support I need from my employer. My manager is very supportive and has made it clear that she is available if I need any help. I am also give the time I need to complete my work.

I receive great support from my tutor. We have regular meetings which I find very useful and I can always reach out via email in-between our meetings if I need any help.

I feel my qualification has enabled me to look at things from a different perspective and enabled me to perform better. This includes me putting various models into practise at work to achieve better outcomes.

Yes, we in my department we have 2 weekly social meetings and another one once a month which enables. There are also virtual networking events which home workers can attend.

Yes

Enterprise has shown that if you work hard, the hard work is rewarded. This has enabled me to progress in the business in a short space of time. I feel very well supported and get to work with likeminded people.

Make sure you do as much research about the role you are applying for as possible. It's important that you make the right decision for you and you are able to apply for a role that you will enjoy. It's hard to excel in a role if you do not enjoy what you are doing day to day.