Customer support adviser Review

by Sage

Best Apprenticeship Employer

Rating

6.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Answer the phone to our companies customers and help them on the product they are having an issue with.

    5/10
  • 2. Have you learnt any new skills or developed existing skills?

    • My communication skills have increased the most and developed the most in this job role as talking to customers everyday I have learned how to articulate myself depending on the customer

    8/10
  • 3. To what extent do you enjoy your programme?

    • I think the apprenticeship is a great program in terms of the learning and experience that comes along with it.

    7/10
  • 4. How well organised/structured is your programme?

    • It is some what organised but can be quite fluctuated on the support that you receive

    6/10
  • 5. How much support do you receive from your employer?

    • A lot of support is given but does dip in some areas

    5/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • The training provider gives amazing support towards the qualification and will adapt person by person

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel as it helped to understand but in terms of bettering myself in the role more came with the experience.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I am not sure of there is

    2/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • Good work environment

  • 10. What tips or advice would you give to others applying to Sage?

    • Put yourself out there

Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne

May 2024

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