Customer Care Technician Review

by Sage

Best Apprenticeship Employer

Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a technician for Sage 50 payroll, I answer queries on payroll and fix issues in the customers software through phone and chat support

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • good customer service skills, influencing skills, team working.

    8/10
  • 3. To what extent do you enjoy your programme?

    • The apprenticeship as whole was good.

    8/10
  • 4. How well organised/structured is your programme?

    • the course work is easy to follow, could have done with a little bit more time to complete certain areas of the coursework.

    7/10
  • 5. How much support do you receive from your employer?

    • we were given time to complete our work which was helpful.

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Our training provider prepared us well, we all left with distinctions.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it helps me understand all legislation/regulations and what skills i need to deal with customers in the correct way which has shown in my customer metrics.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not really, we do charity days for 5 days of the year.

    6/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • There are plenty of opportunities

  • 10. What tips or advice would you give to others applying to Sage?

    • be yourself.

Details

Level 2 Apprenticeship

Information Technology

Newcastle upon Tyne

May 2024

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