Customer Service Specialist Review

by Pearson plc

Best Apprenticeship Employer

Rating

7.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Helping Schools and colleges with there Queries

9/10

2. Have you learnt any new skills or developed existing skills?

I have developed my ability to keep up a professional image while over the phone and on emails rather then in person

9/10

3. To what extent do you enjoy your programme?

I enjoyed it alot tbh as I started my apprenticeship as I started my job

8/10

4. How well organised/structured is your programme?

It was abit wobbly in the middle as I was switching trainers and then managers and teams

5/10

5. How much support do you receive from your employer?

My employer and managers were actually really supportive throughout this apprenticeship. Especailly my manager

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Both trainers were supportive in there own way but was awkward switching halfway through

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

As it was tailored to my job role it has helped me improve alot to study then put into practice

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There is but I work 2 jobs so I cannot partcipate

5/10

9a. Would you recommend Pearson plc to a friend?

Yes

9b. Why?

Because I have never worked for a company that supports its employees more then Pearson does. I had so much happen that Pearson accommodated and were very understanding

10. What tips or advice would you give to others applying to Pearson plc?

Always ask questions and don't be afraid to go to anyone for support. Everyone is mega friendly and happy to help