Customer Manager Review

by The AA

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer service, operational management

10/10

2. Have you learnt any new skills or developed existing skills?

Wider view of the business

10/10

3. To what extent do you enjoy your programme?

Great programme, well structured and works great around my schedule

10/10

4. How well organised/structured is your programme?

Very well organised

10/10

5. How much support do you receive from your employer?

Lots of support from my mentor and my own manager

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Monthly calls and contactable at any time, great support from them

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel it keeps me motivated and has 100% helped me day to day

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Events throughout the year and activities to keep involved

10/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

Great place to work and a great opportunity for anyone wishing to develop themselves professionally, great commitment to staff and customers to achieve what we are capable of delivering.

10. What tips or advice would you give to others applying to The AA?

Be yourself and be prepared to deliver world class customer service