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Rating
8.2/10
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend Department for Work and Pensions to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to Department for Work and Pensions?
Answering customer queries and handling cases
8/10
yes
9/10
i enjoy learning new things. i find it exciting
8/10
very organised and structured.
8/10
i receive a lot of support from my employer.
8/10
I receive a lot of support and often have meetings.
10/10
It has boosted my confidence and knowledge of customer service.
8/10
no
7/10
Yes
It is enjoyable and you meet many great people
relax
Details
Level 3 Apprenticeship
Customer Service
Hastings, East Sussex
May 2024