helpdesk support Review

Helpdesk support, so monitoring a system to check for new calls, assigning calls and responding to users with an acknowledgement of their call using the EARS system. Troubleshooting, resolving customer issues. Minor enhancements to the various systems used by the users, using visual studio. Database administration tasks, backups, monitoring, troubleshooting.

Communication, Interpersonal Skills, Visual Studio, EARS

Friendly environment to work with a good team spirit. Better than expected

Reward & Recongnition given for hard work and recongnised by the team/manager

Training plans in place and progression plan for the first 5 years. Regular communications with apprenticeship manager.

Training provider would regularly check up by having calls, they would also visit the workplace once 1 month to check assignments.

A lot of support which helps in my day to day roles. Guidance and knowledge transfer sessions to help me progress in my role. Suggested training courses to improve skills

Salary is good for the short length of time I have been with the company.

A lot of voluntary activities to promote the apprenticeship and Capgemini. Also company events such as the christmas parties and team building days/weekends. Voluntary environmental activities such as helping out schools.

Yes

Good company to work for with great training being provided to young people and good pay.

A full understanding of what Capgemini is all about. It's core values. IT experience, communication skills.