IT Support Technician Apprentice Review

Resolving tickets, overseeing IT Projects, communicating with stakeholders.

Yes, I can confidently speak about Networks, Virtualisation, Cloud Computing, Backups, Operating Systems, Computer Security, Cultural Awareness, Root Cause Problem Solving and Documentation.

I enjoyed my programme with Baltic Apprenticeships very much, not so much my employer. My manager made false promises relating to IT Equipment for myself as well as told me I could re-negotiate my salary after a certain date, only to rescind this statement later.

Very well organised. It was broken up in to two day chunks taught every month, which I completed remotely at home. The EPA preparation was thorough and well-organised. However, my employer manager often promised time to work on apprenticeship work only to rescind the promise later.

My employer made broken promises and was not able to answer technical questions or unwilling to go out of his way to help me with something. He often assumed to know how to fix something without listening to the full story and took credit for my achievments.

Baltic were exceptional and were receptive and willing to help whenever I needed it. If I emailed my assessor I could expect a reply promptly and any queries or worries I had were thoroughly worked through.

I can now understand the fundamentals of a whole range of IT related topics, which allows me to diagnose and troubleshoot issues to a high standard.

My manger refused to allow me to engage in any third-party event, such as networking. However, there are non-IT related activities to get involved in, such as playing in sports teams, though this is a rare occurrence.

No

I would recommend Baltic but not WAT. They dangle promises in front of you without the intent to fulfill them in order to get the most out of you for as little as possible. You are overworked and your concerns are met with false apologies and a promise that things will improve, which are quickly rescinded as the manger cannot be bothered.

Not worth it unless you want to move forward by selling yourself to the higher-ups in order to get promoted. No promise of promotion through hard work alone.