1st line support engineer Review
by aabyss
Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend aabyss to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to aabyss?
I am a first-line support engineer. I work on the service desk and offer technical support to customers. Taking calls and remote connecting in to troubleshoot and fix issues.
Yes- My knowledge is always expanding and growing and I feel like every day I am learning and my knowledge so far has expanded so much more than I ever expected it too.
I enjoy completing the projects and taking part in the monthly lessons.
Very they have clear goals and target dates to work towards.
Loads they go above and beyond, and nothing is ever too much trouble. I feel very supported and have no issues and if I did I know how and where to rise them.
I feel very supported and have no issues and if I did I know how and where to rise them.
The training I have been provided have significantly improved the knowledge I have and has allowed me to improve my troubleshooting and resolving issues.
Yes, every 3 months, we have social events where we go out as a group. I had the opportunity to attend a networking even in Dublin called datto con which i went with 2 senior members of staff
Yes
Fun, Always busy, everday is diffrent.
Be yourself and dont be someone else
Details
Level 3 Apprenticeship
Information Technology
Liverpool
September 2024