Officer Development Lead Review

My official role is called 'Officer Development Lead'. I am responsible for the development of security officers in my region to enhance/support them with all the required trainings for them to do their job effectively, and in line with the company's standard. I pay special focus on new starters and also existing officers that need support. I act on regular feedback received from store managers, regarding officer performance, in the form of scorecards and work with the respective officers on areas they need improvements on. I also take on management roles and expected to look after operational matters in the absence of my Line manager, who is the zonal manager.

I have indeed learnt some new and valuable skills. I am now better equipped with the knowledge of self awareness and emotional intelligence, which are key skills needed to manage a team of officers from all walks of like and background.

I enjoyed the interactive nature in which the workshops were conducted. By giving all apprentices a fair chance to contribute during workshops, this directly improved my confidence in speaking to people, which I am yielding the benefits in my current role.

At the beginning of the programme, I wasn't sure of the direction of the programme itself. however, with the support of my experienced work coach, it didn't take long for me to see clearly how well organised the programme was and the desired goals set out. It was very well organised.

From the beginning of the programme, my employer had assigned me a senior manager that would go on to be my sponsor throughout the programme. I did receive a great deal of support from my employer. I had one study-day a week to focus on my programme. I had opportunities to shadow senior managers and my sponsor made sure I get all the support needed to successfully complete all my tasks and assignments.

I had an exceptional work coach from my training provider. We had regular meetings to discuss my progression throughout the programme. she was also easily accessible to help navigate through any obstacles I came across in completing my tasks.

My qualification has made me perform better and with less pressure in my current role. I am in a better position to deal with people and approach new challenges in a more organised manner. I make use of prioritisation techniques like Eisenhower's to manage work load.

There are extra-curricular activities we do get involve, but this is an area I think my organisation can improve on. There are opportunities to spend a day volunteering with certain organisations and also giving back some time to the main client in my contract, by working for them as a volunteer.

Yes

Mitie does provide some opportunities for development to ambitious individuals with talent.

To uphold all the values of Mitie and share its vision.