Customer Host Review

by Govia Thameslink Railway

Rating

9.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer Host, Passenger Assistance assisting passengers with accessibility needs on and off the trains & around the station

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • learnt new skills and developing existing skills?

    9/10
  • 3. To what extent do you enjoy your programme?

    • The interaction in the workshops are very helpful

    9/10
  • 4. How well organised/structured is your programme?

    • Extremely organised

    10/10
  • 5. How much support do you receive from your employer?

    • My employer & managers are very supportive

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • They are very supportive

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel it will be helpful

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not that I am aware of

    7/10
  • 9a. Would you recommend Govia Thameslink Railway to a friend?

    • Yes

  • 9b. Why?

    • It's a great place to work & there are a lot of great people to work with

  • 10. What tips or advice would you give to others applying to Govia Thameslink Railway?

    • Be yourself,

Details

Level 3 Apprenticeship

Customer Service

London

November 2024

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