Housekeeper/ Receptionist Review

by Whitbread

Best Apprenticeship Employer

Rating

9.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am currently training on reception so I greet the guests check them in and help out in the brekky room as well as help with any enquiries guests have and make sure everything is going smoothly.

10/10

2. Have you learnt any new skills or developed existing skills?

I have developed my communication skills with the guests such as asking open questions and how to make my body language to show I am listening to them.

10/10

3. To what extent do you enjoy your programme?

I really enjoy my programme as I love learning new things and ways to improve how I work within the hotel.

10/10

4. How well organised/structured is your programme?

My programme is extremely well structured and organised and if I am ever struggling I know that my coach is just a message away and he will help me through and support me.

10/10

5. How much support do you receive from your employer?

I recieve endless amounts of support from my employer whether it's them helping me on something I am not quite sure on on reception or whether it is putting me on more receptionist shifts so I can learn more.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive neverending amounts of support from my coach whenever I am confused he will make sure either he can explain it to me or he will schedule me in for a classroom so I can gain more understanding on the topic.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It has helped me alot as it has shown me many different methods on how to make sure I give the customers the best experience when staying in the hotel that I can. It has also taught me the different teachings that I need to know for my role.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not that I know of.

9/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

As they are understanding and non discriminative and are always there to teach people knew skills

10. What tips or advice would you give to others applying to Whitbread?

Do not be afraid to apply yourself and get involved as the outcome will always be positive even if you make a mistake they are always there to help you and for you to learn from the mistakes.