1. Please give an overview of your role and what this involves on a day-to-day basis:

I do daily admin tasks such as invoicing, taking phone calls, monitoring our website for orders, arranging courier labels, arranging export shipments, filling our credit/returns forms, creating stock cards. I also have monthly tasks such as following the document retention policy and shredding outdated forms, and running the customer satisfaction report in order to gauge how many errors we are making and what we can do to improve.

10/10

2. Have you learnt any new skills or developed existing skills?

One of the main skills I have developed is communication and confidence. I used to be very nervous about speaking to people on the phone, but over time and with the experience I have gained, I am able to do this confidently. I have also developed my skills in programmes such as Excel, and I can do some sums to help me with my report running. I have some gained knowledge on parts like spherical and rod end bearings, fasteners and lubricants.

10/10

3. To what extent do you enjoy your programme?

I enjoy my course. The work is challenges me but not to the point where I am struggling. I enjoy the monthly workshops as I feel more involved with them rather than just having a tutor talk at me the whole time. My course is relative to the work that I do which makes it more enjoyable.

10/10

4. How well organised/structured is your programme?

I think it is very well structured. I have monthly visits from my skills coach to ensure I am progressing towards my end point assessment, and I also have monthly workshops on a different topic each month which I find helpful, because you get longer to focus on the one topic rather than being bombarded with work.

10/10

5. How much support do you receive from your employer?

I receive a lot of support from my employer/colleagues. My manager sits in on meetings with my skills coach, I know I can ask my colleagues for help if I am ever struggling.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of support from my training provider. If I am ever stuck with work, I know I can email and get a response quickly with the relevant information to help me. I get monthly visits/meetings to check up on my progress and go through anything I am unsure of.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualification helps me to perform better because it teaches me things like how to better manage my time, how to manage my performance, communication etc. Once I have the knowledge on these units, I can apply this to my work.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are trade shows that we attend annually, Christmas parties

10/10

9a. Would you recommend Autosport Bearings to a friend?

Yes

9b. Why?

It is a very welcoming company, there are always opportunities that come up no matter what position you work in

10. What tips or advice would you give to others applying to Autosport Bearings?

Be confident and ambitious, research the company

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