Faculty Student Engagement and Success Manager Review

My role involves working across the Science and Engineering faculty with all 5 schools, supporting over 10,000 students. I focus on ensuring consistency of student engagement and support, I manage a number of individuals with a dotted-line reporting relationship. I have overseen and support projects such as a new engagement monitoring and query management system.

I've developed a range of coaching skills and gained a deeper understanding of various coaching models. Practical coaching experience has helped me hone and apply these skills, which have also supplemented my ability to perform my day-to-day role and be an effective, supportive communicator and manager. This includes enhancing my emotional intelligence, communication styles and active listening.

I thoroughly enjoyed the programme and found it to be very informative. It was great to study for a qualification that I could readily apply to my role. While the programme was incredibly valuable, managing the workload was challenging at times, especially when balancing it with my day-to-day responsibilities. Ensuring I protected my time and stayed organised was key to staying on track and getting the most out of the experience.

The programme was fairly well organised, and I particularly liked the workshop structure. The format of completing reflection and wider consolidation tasks was beneficial, as it helped to reinforce learning and apply theory to practice. I felt it prepared me well for the practical coaching element, and the support provided for the end-point assessment was also very helpful in guiding me through the process.

I’ve always felt well supported by my manager, across two different roles. I’ve been encouraged to protect my time, and my manager has consistently been available to help with any issues or challenges that have arisen. This support has been invaluable in helping me balance my responsibilities and succeed in the programme. There is also a fantastic QM apprenticeship network that is very helpful for supporting other colleagues studying for an apprenticeship.

My personal tutor, [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions], has been exceptionally helpful and supportive throughout the programme. She has assisted me in managing my workload, provided constructive and insightful feedback, and has always been available to clarify or answer any questions I had. Her guidance has been invaluable in helping me stay on track and succeed in working towards my qualification. The workshops led by [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] have always been interesting, supportive and incredibly helpful.

The qualification has helped me perform better in my role by developing and honing my coaching and interpersonal skills. These skills have enhanced my ability to support both students and my team more effectively, allowing me to better understand the importance of different leadership and management styles within an organisational context. Overall, the programme has made me more emotionally intelligent and resilient, which has improved my communication skills and ability to navigate challenges in the workplace.

There are several extra-curricular activities available at my work. The apprenticeship support network offers a range of events, including awards nights and social/networking opportunities, which are great for connecting with colleagues and other apprentices. Additionally, there are broader social events that staff can attend, which help foster a sense of community and allow for professional networking in a more informal setting.

Yes

I enjoy working at QM because of its strong values, particularly the focus on social mobility, and the diverse student body and workforce, which is enriching. I find it fulfilling to help students and make a positive impact on their lives and experiences. Personally, I also appreciate the location, and most importantly, the great colleagues who have become good friends over time.

My advice would be to make sure you have the relevant experience required for the role, then carefully work through the person specification, ensuring you can demonstrate how you meet each point. Take the time to triple-check and read your application, making sure it aligns with the key specification points. Wherever possible, provide specific examples to support your claims rather than just making general statements.