Support Specialist Review

by University of Hertfordshire

Rating

7.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • ICT support for students & staff at the University

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, excellent network and hardware troubleshooting skills.

    8/10
  • 3. To what extent do you enjoy your programme?

    • The programme provided excellent tuition but the experience was marred by poor mentor support.

    6/10
  • 4. How well organised/structured is your programme?

    • Very well structured in terms of the syllabus. Poor oversight of mentoring process.

    5/10
  • 5. How much support do you receive from your employer?

    • Significant support in terms of work shadowing and study time.

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A mixed picture, initially portfolio support was lacking but this was addressed towards the end of the course.

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The qualification has given me a valuable overview of ICT support.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes, there are many social and professional extra-curricular activities at the University.

    8/10
  • 9a. Would you recommend University of Hertfordshire to a friend?

    • Yes

  • 9b. Why?

    • The University offers many different job opportunities and also fosters a friendly and co-operative work environment.

  • 10. What tips or advice would you give to others applying to University of Hertfordshire?

    • Apply for a role that meets your interests and take the opportunity to engage with training and job progression.

Details

Level 3 Apprenticeship

Information Technology

Hatfield, Hertfordshire

January 2025

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