About Hampshire & Isle of Wight Constabulary
Working in our contact management teams, you will be on the frontline, helping people in need of some of their most difficult days. You’ll be doing this at a time when the force is dealing with new and emerging types of crime, such as cybercrime, as well as helping victims of high-harm offences like rape and domestic abuse. To be the best we can be, we need to attract the best people.
It’s a tough but rewarding job, and we’ll work hard to ensure we give you the genuine support you need to succeed. Working in either our Police Control Room at Netley or our Contact Management Centre in Southampton. You’ll be handling a range of non-emergency calls via 101 and taking emergency 999 calls. You’ll need to be able to handle every call professionally, ask the right questions, listen for vital details and log information quickly and accurately. In our Police Control Room, you’ll be responsible for the deployment of police resources to live incidents.
In our Contact Management Centre, it will be your job to record detailed crime reports, file intelligence and manage other general enquiries. The apprenticeship is an additional benefit of the role, it is open to all new starters 18 and over, that do not have experience of working in an emergency call handling environment. It is a nationally recognised qualification that is attained once all training is complete and criteria has been met, usually between month 13 -18. It is OFSTED monitored meaning you receive a high standard of training, support and guidance.
The qualification is completed during work hours. It is a requirement of the Apprenticeship programme, if you do not have English and Maths GCSEs grades A*-C (or equivalent), that you are given the support to achieve them, prior to completion of the Apprenticeship. The apprenticeship is an additional benefit of the role, it is open to all new starters 18 and over, that do not have experience of working in an emergency call handling environment.
