Register Your Interest: Aircraft Customer Services Engineering Apprenticeship

Job Details

Register Your Interest: Aircraft Customer Services Engineering Apprenticeship

Salary: £17,069

Hiring locations: Bristol

Start date: September 2025

Application closing date: We encourage you to apply early to avoid missing out on this

opportunity! Please note we will close adverts as soon as we receive sufficient applications.

The opportunity

Apprentices at Airbus spend time both in college and on our sites - learning the theory and putting it into practice right away. The Airbus apprenticeship programme offers a unique blend of hands-on experience, mentorship, and tailored development, propelling you towards a career in the aerospace industry. As an apprentice student you'll dive into challenging projects, gain insights into cutting-edge technologies, and contribute to groundbreaking solutions that impact the world of aerospace. With global networks and diverse teams, you'll collaborate with brilliant minds from around the world, fostering a culture of creativity and collaboration. Join us to turn your passion for aerospace into a reality.

About the role

Launch an exciting career by joining our Airbus Apprenticeship programme! Our Apprentices receive second to none training, gaining the necessary skills, knowledge and experience to enable you to make an immediate contribution when you enter the workforce.

An Airbus Apprenticeship offers you the opportunity to gain qualifications with no fees, whilst acquiring new skills through vocational training, and a regular salary.

Customer Services is responsible for supporting the entire Airbus fleet through providing in-service solutions, maintenance requirements and procedures while ensuring continued Airworthiness and safety of the flying fleet. You will be the face of Airbus in front of our customers providing support and assistance with technical queries ensuring customer satisfaction with every interaction. 

What you will be doing:

As a Customer Services Engineering Apprentice you will study with our Educational Training Partner Weston College to achieve qualifications, and your industry based work takes place at our world leading aircraft manufacturer site in Filton, Bristol. Upon completion of our 40 month programme you will gain a Level 3 Diploma in Advanced Manufacturing Engineering and a professional EngTech qualification.

 At Airbus Filton you will spend time in Customer Services immersing yourself in the day-to-day activity of supporting the entire Airbus fleet maintaining quality and airworthiness of our aircraft. You will undertake a range of on-site placement and have the opportunity to cover a number of disciplines that will allow you to gain a broad range of exposure to our world class Airbus commercial Aircraft programmes. You will develop a strong customer mindset where you will apply technical knowledge to solve customer issues and provide industry leading support.

 This apprenticeship is delivered through a combination of on the job training at Airbus and college based learning over the duration of the 3 year programme.  

The types of placements you can expect to undertake are the following:

• Scheduled Maintenance - Work with the Design Office, Customers and Aviation Authorities to define and establish the Airbus Maintenance Program.
• Service Bulletins Retrofit solutions - Provide recommended, mandated and operator requested in-service modifications.
• Ground Support Equipment & Tooling - designing, testing and validating critical tools and equipment to perform maintenance operations on aircraft.
• Technical Data - Production of approved maintenance procedures and parts catalogue for the continued airworthiness of their aircraft operations.
• Spares Engineering - Providing support to major and daily repairs by resolving technical issues in coordination with procurement, production, logistics and quality.
• Chief Engineers - Assure safety of the in-service fleet, provide continued Airworthiness and provide operator solutions.

Part of the future role of a Customer Services Engineering Apprentice will involve working with the wider business to establish an understanding of manufacturing techniques and capacity planning while also seeking out opportunities to leverage digital skills and data analytics to enhance Customer Service product support.

In addition to your work placements and studies, the apprenticeship offers a number of valuable training opportunities covering a variety of subjects (e.g. Quality, Supply Chain, Repair Solutions, Design, Stress and Fatigue, Airworthiness and Certification) as well as ad-hoc project work from a variety of sources worldwide encouraging you to get involved in extracurricular education and community projects designed to broaden your experience and help you develop both your professional and personal skills along the way.

Key benefits

35 hours per week // Holiday entitlement plus bank holidays // Pension // Success share // Plus many more flexible benefits! 

Minimum entry requirements/qualifications

5 GCSE’s including English and Maths at grade C/4 and above (Grade B/5 in Maths preferrable)

What the users will need to apply

To be a successful candidate you need to submit your CV stating your predicted and/or achieved grades and submit a Cover Letter stating your motivations.

About Airbus

Airbus is a global leader in aerospace, renowned for its commitment to innovation, quality, and sustainability. With a rich legacy spanning more than 50 years, Airbus consistently shapes the industry through cutting-edge aircraft, defence systems, and space exploration solutions. Our diverse workforce collaborates across borders, driving advancements that redefine air travel and beyond. As a pioneer in sustainable aviation, Airbus envisions a future where efficiency and environmental responsibility intertwine. From commercial jets to space technologies, Airbus continues to revolutionize the way we explore and connect the world, showcasing excellence in engineering, design, and forward-thinking solutions.