Pensions Administration Level 3 Apprenticeship - Redhill

Job Details

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Pensions Administration Level 3 Apprenticeship - Redhill

Difference makers 

Begin your career with WTW where every step is an opportunity. Join a company with global scale and diverse perspective where you can deepen our collective insight, set the bar high and succeed your way. 

Whichever early careers program you join, you’ll go into a role with real responsibilities, exposure to client assignments and the opportunity to build up valuable experience. With WTW behind you, you’ll learn and develop the skills to succeed in your chosen role.  

Where you means all of us 

We’re proud of our culture and committed to making a real impact for our clients and colleagues. That’s why we constantly challenge ourselves to grow our inclusive culture and create a place where we’re bolder together. Our inclusion networks help us to live our values, and our defined inclusion and diversity commitments improve and measure our progress. For you, this means joining a company where you can bring your whole self to work. 

Your future in sharp focus 

We leverage the global view and local expertise of our 46,000 colleagues serving 140 countries and markets to transform tomorrows. At WTW, you’ll tackle challenges with the help of a diverse, expert global team and identify strategic solutions that move us – and the world’s most powerful organisations – forward. 

The Team 

WTW’s Outsourcing GB is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, the UK and the US. We have worked with some of the world’s leading organisations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe. 

The Role 

*** Please note that we do not accept multiple applications, and you should only select and apply to one programme per year*** 

• Level 3 Pensions Administration Apprenticeship Programme 
• Locations: Redhill, Leeds, and Welwyn Garden City
• Closing Date: 30th September 2024 

The role of a Pensions Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes. 

Performance Objectives:  

Excellence 

• Communicate effectively with clients/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur. 
• Consistently provide a quality customer experience to clients/members. 
• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader. 
• Deal with simple queries and requests by the use of standard letters and reference to procedures. 
• Recognise and escalate potential problem and potential complaint cases. 
• Ensure complaints procedure is adhered to and that all complaints are immediately notified to a Senior Administrator. 
• Seek clarification where errors are made. 
• Monitor own workflow to ensure service levels are achieved. 
• Accurately perform manual calculations.  
• Know and live the firm’s values. 

People 

• Assist the wider team in more complex/project work when required. 
• Support colleagues for holiday cover and workload peaks. 
• Accountable for own development, identifying and raising any learning needs with Senior Administrator. 
• Update and maintain skills matrix. 

Clients 

• Help to provide an efficient, professional service to meet all client/members’ needs and to promote the WTW brand. 
• Develop knowledge of clients’ pension schemes. 
• Build a relationship with the clients.  
• Be a point of reference for standard automated cases. 

Financial 

• Ensure timely completion of timesheets. 
• Ensure chargeable hours targets are met. 

Training & Qualifications 

This Apprenticeship is an 18-24 months programme where you will be provided on the job training and a highly competitive study support package for the Award in Pensions Essentials (APE). This qualification is designed to support and acknowledge the training and development of new pension administrators or those who need an introduction to pensions. You will be fully supported by WTW and our official government approved Training Provider throughout the duration of the programme. 

The Requirements 

• Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent. 
• Able to work to a high level of accuracy. 
• Able to work well under pressure and meet targets. 
• Interpersonal skills to include good written and verbal communication. 
• Customer and quality focussed. 
• Computer literate

About WTW

At WTW, our purpose is to transform tomorrows

We work with the world’s leading organisations in the areas of people, risk and capital to help them solve problems such as:  

• How do we build a workplace benefits programme that best supports employees? 
• How can we empower employees with information about their retirement plans, helping them make better decisions? 
• How can we invest better, in a way that builds a more sustainable planet?  
• How can we properly insure a yacht in a country with natural disasters?  
• How much should a footballer’s leg be insured for?

We are a global company of over 47,000 people, and we hire apprentices in places such as Ipswich, London, and Reigate.  

Our core values that guide what we do every day are: 

• Client focus: we are driven to help our clients succeed.
• Teamwork: when you get one of us, you get all of us. We help each other succeed. 
• Integrity: we seek to earn trust every day through professionalism, doing what is right and telling the truth.
• Respect: we listen and learn from each other. We support and celebrate differences. 
• Excellence: we strive to lead and sustain excellence. Most importantly, this means an unwavering commitment to professional development and personal growth for our people. 

How to apply

• Online application, including CV Stage 
• Online testing Stage 
• Video interview
• Online assessment centre 
• Offer and on-boarding

To apply for this role and to find out more, please click on the apply button.